Acceptance of Terms and Conditions

By using this site (the “Site”), You (“you” or the “End User”) agree to the terms and conditions that we Tawfeer Facilities L.L.C. (“Tawfeer”) have provided. If End User do not wish to agree to these terms and conditions (the “Terms of Use” or “Agreement”), please refrain from using the Site.

Membership Eligibility 

Use of the Site is available only to persons who can form legally binding contracts under applicable law. Persons who are "incompetent to contract" as per local Contract Acts are not eligible to use the Site. If End User age is below that of 18 years End User parents or legal guardians can transact on behalf of End User if they are registered users/members.

Tawfeer reserves the right to terminate End User membership and refuse to provide End User with access to the Site if Tawfeer discovers that End User are under the age of 18 years. The Site is not available to persons whose membership has been suspended or terminated by Tawfeer for any reason whatsoever. If End User are registering as a business entity, End User represents that there is authority to bind the entity to this User Agreement. Those who choose to access this Site from outside Abu Dhabi are responsible for compliance with local laws if and to the extent local laws are applicable.

Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail. By using the services of Tawfeer,End User agree to be bound by the Terms and Conditions.

Account and Registration Obligations

"End User Information" is defined as any information End User provide to us in the registration, buying or listing process, in the feedback area or through any email feature. We will protect End User’s Information in accordance with our Privacy Policy. If End User use the Site, End Users are responsible for maintaining the confidentiality of the Account and Password and for restricting access to the computer, and agree to accept responsibility for all activities that occur under End User’s Account or Password. Tawfeer shall not be liable to any person for any loss or damage which may arise as a result of any failure by End User to protect password or account. If End User know or suspect that someone else knows password,End User should notify us by contacting us immediately through the address provided below. If Tawfeer has reason to believe that there is likely to be a breach of security or misuse of the Tawfeer Site, we may require End User to change password or we may suspend the account without any liability to Tawfeer.

End User also agree to:
1. Provide true, accurate, current and complete information about self as prompted by Tawfeer’sregistration form (such information being the "Registration Data")
2. Maintain and promptly update the Registration Data to keep it true, accurate,current and complete.
If End User provide any information that is untrue, inaccurate, incomplete, or not current or if Tawfeer has reasonable grounds to suspect that such information is untrue, inaccurate, and not current or not in accordance with the User Agreement, Tawfeer has the right to indefinitely suspend or terminate End User membership and refuse to provide End User with access to the Site.
 

End User Conduct

All interactions on this Site must comply with these Terms of Use. Although we welcome and encourage user interaction on our Site, we do insist and require that all end users restrict any and all activity in connection with the use of this Site to that which involves lawful purposes only. End User shall not post or transmit through this Site any material which violates or infringes in any way upon the rights of others, or any material which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any law, or which, without Tawfeer’sexpress prior, written approval, contains advertising or any solicitation with respect to products or services. Any conduct by an End User that in Groupon’s exclusive discretion restricts or inhibits any other End User from using or enjoying this Site is strictly prohibited. End User shall not use this Site to advertise or perform any commercial, religious, political or non-commercial solicitation, including, but not limited to, the solicitation of users of this Site to become users of other on- or offline services directly or indirectly competitive or potentially competitive with Tawfeer.

Modified Terms

Tawfeer reserves the right at all times to discontinue or modify any of our Terms of Use and/or our Privacy Policy as we deem necessary or desirable. Such changes may include, among other things, the adding of certain fees or charges. If Tawfeer makes any substantial changes, we will notify you by sending you an e-mail to the e-mail address that is registered with your account and/or by posting notice of the change on the Site. Any changes to these Terms of Use will be effective upon the earlier of our dispatch of an e-mail notice to you or our posting of notice of the changes on our Site, provided that these changes will not apply to Memberships purchased prior to the effective date of such changes. These changes will be effective immediately for new users of our Site and any Membership purchased by such new users. We suggest to you, therefore, that you re-read this important notice containing our Terms of Use and Privacy Policy from time to time in order that you stay informed as to any such changes. Any use of the Site by End User after such notice shall be deemed to constitute acceptance by End User of such modifications.

Equipment

End User shall be responsible for obtaining and maintaining all telephone, computer hardware and other equipment needed for access to and use of this Site and all charges related thereto. Tawfeer shall not be liable for any damages to the End User’s equipment resulting from the use of this Site.

Copyright and Trademarks

Everything located on or in this Site, is the exclusive property of Tawfeer or used with express permission of the copyright and/or trademark owner. Any copying, distributing, transmitting, posting, linking, deep linking, or otherwise modifying of this site without the express written permission of Tawfeer is strictly prohibited. Any violation of this policy may result in a copyright, trademark or other intellectual property right infringement that may subject End User to civil and/or criminal penalties whether or not such rights have been registered and wherever in the world such rights may subsist.

This Site contain copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music and sound, and the entire contents of the Site are protected by copyright as a collective work under the United Arab Emirates and other applicable copyright laws. Tawfeer owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. End User may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part. End User may download, print, and/or save copyrighted material for End User’s personal use only. Except as otherwise expressly stated under directly applicable copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material without the express permission of Tawfeer or the copyright owner is permitted. If copying, redistribution or publication of copyrighted material is permitted, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. End User acknowledges that he/she/it does not acquire any ownership rights by downloading copyrighted material. Trademarks that are located within or on the Site owned or operated in conjunction with Tawfeer shall not be deemed to be in the public domain but rather the exclusive property of Tawfeer and/or Tawfeer Facilities L.L.C., unless such site is under license from the Trademark owner thereof, in which case such license is for the exclusive benefit and use of Tawfeer and/or Tawfeer Facilities L.L.C., unless otherwise stated.

End User shall not upload, post or otherwise make available on this Site any material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right. Tawfeer does not have any express burden or responsibility to provide End User with indications, markings or anything else that may aid End User in determining whether the material in question is copyrighted or trademarked. End User shall be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights or any other harm resulting from such a submission. By submitting material to any public area of this Site End User warrants that the owner of such material has expressly granted Tawfeer and/or Tawfeer Facilities L.L.C., the royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute such material (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now known or hereafter developed for the full term of any copyright that may exist in such material. End User also permits any other end user to access, view, and store or reproduce the material for that End User’s personal use. End User hereby grants Tawfeer the right to edit, copy, publish and distribute any material made available on this Site by End User.

Copyright Policy

Tawfeer reserves the right to terminate its agreement with any End User who repeatedly infringes third-party copyright rights upon prompt notification to Groupon by the copyright owner or the copyright owner’s legal agent. Without limiting the foregoing, if you believe that a copyrighted work has been copied and posted via the Site in a way that constitutes copyright infringement, you shall provide Tawfeer with the following information: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyrighted work; (b) an identification and location on the Site of the copyrighted work that you claim has been infringed; (c) a written statement by you that you have a good faith belief that the disputed use is not authorized by the owner, its agent, or the law; (d) your name and contact information, such as telephone number or e-mail address; and (e) a statement by you that the above information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on the copyright owner’s behalf. Contact information forTawfeer’s Copyright Agent for notice of claims of copyright infringement is as follows:

Tawfeer Facilties L.L.C.

Attn: Copyright Agent

3rd floor, Abu Dhabi Plaza Tower, opposite Al Mariah Cinema, Najda Street.

Abu Dhabi, U.A.E.

Governing Law and Jurisdiction 

This User Agreement shall be construed in accordance with the applicable laws of UAE. The Courts at Abu Dhabi shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by Tawfeer Facilities L.L.c. and his decision shall be final and binding on the parties hereto. The arbitration shall be held in Abu Dhabi. The laws of UAE shall be applicable in such aspects. Reviews, Feedback, Submissions

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Tawfeer on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain Tawfeer property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Tawfeer of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Tawfeer owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Tawfeer will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Tawfeer is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam". Tawfeer does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant Tawfeer the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify Tawfeer and its affiliates for all claims resulting from any Comments you submit. Tawfeer Facilities L.L.C. and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

Time of Delivery

Your membership card and the corresponding vouchers will be delivered within 10 working days after your online purchase. Please be specific for the delivery address to avoid any delay. The package will be delivered to you by our courier and will require your signature on the package receipt form. Should you need to follow-up the delivery of your package, you can email us at info@tawfeer.co.ae or contact us

Tawfeer Facilities Agreement

Head Office: Abu Dhabi – Abu Dhabi Plaza Tower (AlHuzaifa furniture) – Opposite Al Maria Mall – 3rd Floor

P.O. Box: 6284 Abu Dhabi- Email: info@tawfeer.co.ae

Website: www.tawfeer.co.ae, Landline Number: 0097125021111, Trade License Number: No. CN-1730417  per issuance of the Department of Economic Development in Abu Dhabi - duly certified and a Registered Trademark in the Ministry of Economy in the United Arab Emirates

               

Customer Service Department: 0097125021122   Reservations Department: 0097125021111

Accounts Department: 0097125021100  Ext 101 - 104

Marketing Department: 0097125021111

Public Relations Department: 0097125021111

Quality Control Department: 0097125021111

Sales Department: 0097125021111

Chief-Executive-Officer: 0097125021111

               

Overview: Tawfeer™ is a cumulative effort of management and team personnel who strive to achieve excellence. The vast experience in promoting and booking hotels all around the Emirates paved the way to formulate Tawfeer™. It has been proven time and gain that the private loyalty programs yield good results when it comes to production and guests' satisfaction. Over the 15 years in the industry, we have already established what we are capable of and both customers and clients can attest to that. The program will strive harder in order to exceed our clients’ as well as our partners’ expectations. Our experiences in the past years have given us the privilege to deal with and keep our loyal partners. We boast that we are dealing with the majority of the reputed hotel groups here in the country. We provide our members the advantage of gaining the best available rates in hotels as well as the benefits and discounts in the hotels’ restaurants.

We have provided our members a round-the-clock multilingual customer service center. Our Customer service center provides service twenty-four hours each day, seven days a week.

Our doors are open to greater opportunities and the expansion of existing services we have. We'll see to it that we keep moving forward in order to maintain to keep pace with technological developments and the service is constantly in the market.

Social Responsibility: At Tawfeer™ we recognize and perform the obligations we have towards customers, competitors and the community as a whole.

We believe our reputation, together with the trust and confidence of those with whom we deal, to be one of our most valuable assets.

In order to keep this reputation and trust, we demand and maintain the highest ethical standards in carrying out our business activities, Ethical commitment, Recycle, reuse and reduce waste, maintaining the use of original software, Employee Rights, Customer rights, Health and safety in the work environment.

Everyone has reached 18 years and older are entitled to participate in Tawfeer membership program.

Local Memberships: Classic Membership, Deluxe Membership, and VIP Membership Package.

Global Memberships: Asia Package/ Asia Card, Europe Package/Europe Card, America Package / Card.

Key benefits for all memberships: The membership program aims to be the first and only choice of contact when it comes to hotel reservations adding value and providing discounts of up to sixty-five percent from the rack rates. In order to start maximizing the benefits of the program, simply visit our website www.tawfeer.co.ae.

Why do book through us?  To get the best price available without any hindrance. Get the latest promotions in hotels. Get complimentary upgrade to the next room category. Assists in special requests such as the view, meal plan, and room type. We can mediate in requesting for an early check-in and a late check-out. Assists in amendments or cancellation of the reservation subject to the hotel's availability and policy. Reservation staff speak all languages.

Restaurant Discounts: The membership provides up to thirty percent discount from your total bill in all the participating hotel restaurants, check the directory-this depends on the standing agreement between Tawfeer and the property, subject to change. It is advised to present the Tawfeer Membership Card prior to dining-in.

Travel Offers: Card holders are entitled to travel assistance through our Strategic Partner, Nirvana Travel and Tourism, Travel arrangements include hotel accommodation and tickets and transportation, where the reservation staff search for the best prices from several options. To enjoy this service, all you have to do is contact our twenty-four hours, seven days a week service center at least seventy-two hours before scheduled departure, Hajj and Umrah: Card holders are entitled to Hajj and Umrah Assistance where the reservation staff search for the best prices from several options. To enjoy this service, all you have to do is contact our twenty-four hours, seven days a week service center at least seventy-two hours before scheduled departure.

Conferences and meetings: The card holder can request for assistance in arranging meetings and conferences in the halls of the most luxurious five star hotels, and enjoy a buffet lunch and tea breaks during the event. To enjoy this service, all you have to do is to contact our twenty-four hours, seven days a week service center at least seventy-two hours before the event.

Weddings and Parties: The card holder can request for assistance in arranging life's events such as engagement parties and wedding parties in the halls of the most luxurious 5-star hotels. To enjoy this service, all you have to do is to contact our twenty-four hours, seven days a week service center at least seventy-two hours before the event. Outside Catering: The card holder can request for assistance in arranging catering, services ranging from a small gathering to a larger scale party. We will have this coordinated with the Food and Beverage Department of several luxurious properties and provide you the available options. To enjoy this service, all you have to do is to contact our twenty-four hours, seven days a week service center at least seventy-two hours before the event.

Health Club Services: Card holders are entitled to up to twenty percent discount on the annual subscriptions of health clubs.  (Check the directory-this depends on the standing agreement between Tawfeer and the property, subject to change). You can also access the hotel's sports club - swimming pool - beach (if available) - Jacuzzi and sauna and steam bath. No monthly fees. The membership is valid for the period specified in the card. No monthly fees or annual charges. It can be used as often as you like, feel free to use it! 

Tawfeer Memberships: Classic Membership: Valid for one year, which is worth one thousand seven hundred ninety Dirhams only or four hundred eighty seven Dollars only. Exclusive discounts up to sixty-five percent discount from the rack rate or ten to twenty five percent lower than the other online booking engines, Discounts from the five star hotels restaurant outlets, Discounts in the hotels’ health clubs, Round the clock reservations team – simply call 0097125021111, overseas Holiday Packages through our strategic Partner, Nirvana Travel and Tourism or book through our new website www.ehjez.ae.

Deluxe Membership/Package: Valid for two years which is worth Eight Thousand Nine Hundred Ninety Dirhams only or two thousand Four Hundred Forty Seven Dollars only Exclusive discounts up to sixty-five percent discount from the rack rate or ten to twenty five percent lower than the other online booking engines, Discounts from the five star hotels restaurant outlets , Discounts in the hotels’ health clubs , Round the clock reservations team – simply call 0097125021111 , overseas Holiday Packages through our strategic Partner, Nirvana Travel and Tourism , Six complimentary nights in any five star hotels within the UAE, Two complimentary nights in any five star hotels out of the UAE, Twelve complimentary breakfast vouchers.

VIP Membership/Package: Valid for three years, which is worth Thirteen Thousand Nine Hundred Ninety Dirhams only or three thousand eight hundred seven Dollars only, Exclusive discounts up to sixty-five percent discount from the rack rate or ten to twenty five percent lower than the other online booking engines, Discounts from the five star hotels restaurant outlets, Discounts in the hotels’ health clubs , Round the clock reservations team – simply call 0097125021111 , Overseas Holiday Packages through our strategic Partner, Nirvana Travel and Tourism , Eight complimentary nights in any five star hotels within the UAE , Four complimentary nights in any five star hotels out of the UAE , Sixteen complimentary breakfast vouchers, Entertainment Vouchers: Helicopter Ride , Ferrari Pass, Yas Water World Pass, Dhow Cruise, Desert Safari.

Asia Membership/Package: Valid for Fou years, which is worth Nineteen Thousand Nine Hundred Ninety Dirhams only or  Five Thousand Four Hundred & Fifty Dollars only, Exclusive discounts up to sixty-five percent discount from the rack rate or ten to twenty five percent lower than the other online booking engines, Discounts from the five star hotels , restaurant outlets, Discounts in the hotels’ health clubs , Round the clock reservations team – simply call 0097125021111, Overseas Holiday Packages through our strategic Partner, Nirvana Travel and Tourism, Eight complimentary nights in any five star hotels within the UAE, Sixteen complimentary breakfast vouchers.  Trip to Asia for seven days (six nights) inclusive of the following: five star hotel accommodation during the stay for two adults and two children, Economy tickets for two adults and infant (less than two years old) in the airline of choice, Airport Transfers by a limousine, Home Transfers by a limousine, Entertainment Vouchers: Helicopter Ride Ferrari Pass, Yas Water World Pass, Dhow Cruise, Desert Safari.

Europe Membership/Package: Valid for Five years, which is worth Twenty Nine Thousand Nine Hundred Ninety Dirhams only or Eight Thousand One Hundred & Seventy Dollars only. Exclusive discounts up to sixty-five percent discount from the rack rate or ten to twenty five percent lower than the other online booking engines, Discounts from the five star hotels restaurant outlets, Discounts in the hotels’ health clubs, Round the clock reservations team – simply call 0097125021111, overseas Holiday Packages through our strategic Partner, Nirvana Travel and Tourism, Eight complimentary nights in any five star hotels within the UAE , Sixteen complimentary breakfast vouchers , Trip to Europe for seven days (six nights) inclusive of the following: five star hotel accommodation during the stay for two adults and two children, Economy tickets for two adults and infant (less than two years old) in the airline of choice, Airport Transfers by a limousine, Home Transfers by a limousine, Entertainment Vouchers: Helicopter Ride, Ferrari Pass, Yas Water World Pass, Dhow Cruise, Desert Safari.

America Membership /Package: Valid for Six (6) years, which  is worth Thirty Nine Thousand Nine Hundred Ninety Dirhams  only or Ten Thousand & Nine Hundred Dollars only, Exclusive discounts up to sixty-five percent discount from the rack rate or ten to twenty five percent lower than the other online booking engines, Discounts from the five star hotels restaurant outlets , Discounts in the hotels’ health clubs, Round the clock reservations team – simply call 0097125021111, overseas Holiday Packages through our strategic Partner, Nirvana Travel and Tourism, Eight complimentary nights in any five star hotels within the UAE , Sixteen complimentary breakfast vouchers , Trip to the United States of America for seven days (six nights) inclusive of the following: five star hotel accommodation during the stay for two adults and two children , Economy tickets for two adults and infant (less than two years old) in the airline of choice , Airport Transfers by a limousine, Home Transfers by a limousine, Entertainment Vouchers: Helicopter Ride , Ferrari Pass , Yas Water World Pass , Dhow Cruise , Desert Safari.

Use of Complimentary Nights, The member can book in any hotel on the specified Emirate during the validity mentioned in the reverse of the voucher. One voucher can be used for booking one room for one night for a standard room only, excluding the municipality taxes or any government levy. Each voucher should be used separately at least seventy-two hours apart from the last used voucher. The member should contact the reservations call center seventy-two hours prior to the desired check-in date. The voucher has no monetary value, is non-transferrable and its validity cannot be extended. Following these conditions, vouchers cannot be used on black-out period specified by the hotels. At the time of check-in the guest is requested to present to the hotel's reception the Government ID, Tawfeer Membership ID, and the original voucher.

Use of meal vouchers: Members can avail discounted rates when they dine in the participating hotel restaurants mentioned in the directory. Simply present your Tawfeer card before requesting the final bill. Discount does not apply to taxes. Only one card per table/per bill. The restaurant can be changed without prior notice.

Complimentary nights booking: Depending on the availability of the rooms, free rooms must be booked seventy-two hours before contacting the call center.

VIP Membership: The maximum value of the free nights is two hundred and fifty dollars for category (a) and no more than two hundred dollars per class (b) per night without taxes and service, and the value of free nights outside the state is four hundred dollars.

Deluxe Membership: The vouchers are categorized with the corresponding maximum values which can be used within the U.A.E., six vouchers worth one hundred fifty dollars each. While outbound vouchers cost one hundred dollars each. One voucher can be used for booking one room for one night for a standard room only, excluding the municipality taxes or any government levy.

Superior Membership: The vouchers are categorized with the corresponding maximum values which can be used within the U.A.E., four vouchers worth one hundred dollars. One voucher can be used for booking one room for one night for a standard room only, excluding the municipality taxes or any government levy.

Asia Membership: Maximum vouchers worth for the total stay of seven days (six nights) is one thousand one hundred dollars only excluding the municipality taxes or any government levy. The member is entitled to an economy ticket and his infant (less than two years old) on condition that it will not exceed one thousand one hundred dollars only. In case the guest wants to book to the next seat category, the guest needs to pay for the rate difference. Package can be availed on the voucher's validity but must be requested from the reservations call center at least seventy-two hours prior to the desired traveling date.

Europe Membership: Maximum vouchers worth for the total stay of seven days (six nights) is Two thousand Two hundred dollars only excluding the municipality taxes or any government levy. The member is entitled to an economy ticket and his infant (less than two years old) on condition that it will not exceed two thousand seven hundred dollars only. In case the guest wants to book to the next seat category, the guest needs to pay for the rate difference. Package can be availed on the voucher's validity but must be requested from the reservations call center at least seventy-two hours prior to the desired traveling date.

America Membership: Maximum vouchers worth for the total stay of seven days (six nights) is three thousand three hundred dollars only excluding the municipality taxes or any government levy.  Member is entitled to an economy ticket and his infant (less than two years old) on condition that it will not exceed three thousand three hundred dollars only. In case the guest wants to book to the next seat category, the guest needs to pay for the rate difference.

The use of the membership is outlined in the Terms and Conditions mentioned above, we strongly recommend that you read everything. Hotel Reservations, Members can directly book through the Reservations Call Center 0097125021111, available twenty-four hours each day. We provide the best rates for all hotels worldwide and ensures availability except when the property is running one hundred percent occupancy or a slight rate increase during their determined black-out period.

This agreement includes ten pages including the cover page. I have read the Tawfeer Facilities Services Agreement and abide by all terms and conditions.

Steps for Refund Request

Call our Customer Service Department on  +9712 502 1111 or send a mail to info@tawfeer.co.ae

Include all original packaging and collateral material. 

Please provide at least the following information in your return request package.

•  Online Order Number

•  Reason for Return

•  Your contact details

On acceptance of the returned membership package, we will inform you the status of your request within 7 days. Kindly note that refund request is upon the Management's discretion and subject to deduction of the incurred charges.

Refunds on the purchases made with the credit card will only be credited to the same card. Please allow one month billing cycle in order for your credit card to appear.

Note that incurred expenses will be deducted from the receipt online payment depending on the membership type: Classic Membership AED 500,  Deluxe Membership1000,  and VIP Membership AED 1500.

International Shipping charges (for all items shipped outside UAE) will be deducted for all returns based on the applicable shipping charges.

All return packages to be mailed to:

Attention:  3rd floor, Abu Dhabi Plaza Tower, opposite Al Mariah Cinema, Najda Street.

Abu Dhabi, U.A.E.

Tawfeer Facilities L.L.C.

Tel:  +9712 502 1111

Following the above mentioned instructions will enable us to process your return effectively. 

If you have any questions about our return procedures, please contact us or call  +9712 502 1111. Please note that return shipment charges would have to be borne by the sender.